Shipping policy

Updated: November 2025

GENERAL SHIPPING POLICY
- Orders processed in the order received. 

Processing time: 2–4 business days.
- The Florida Room is not responsible for delays, lost packages, damage in transit, or any delivery issues once the package is with the carrier.
- Claims for late, missing, or damaged packages must be filed with the carrier.
- Delivery dates are estimates only.

PACKAGING & BREAKABLE ITEMS
We carefully package fragile items. The Florida Room is not liable for breakage or mishandling by the carrier.

SHIPPING FOOD ITEMS & HEAT DISCLAIMER
- During warm or hot seasons, food items may melt or change texture.
- The Florida Room is not responsible for heat-related damage.
- No insulated or cold packaging unless stated.
- Local pickup is recommended for heat-sensitive items.
- By ordering food items, customer accepts heat-related risks.

NON-RETURNABLE ITEMS
- Food items
- Seasonal merchandise
- Clearance items
- Personalized/custom items

LOCAL PICKUP
Available in Winter Haven at no charge.
QUESTIONS
Contact us at Information@TheFloridaRoomWH.com.